Google search, for better or worse, plays a pretty central role in the Research profession. Lots of people use it; the best researchers know how to get a lot out of it; lots of development staff mistakenly think researchers spend all their time just “googling” things; it’s loved for its power and ease of use and sometimes dissed for its search personalization. When we talk about research, it’s hard to avoid Google.
But I came across a quote this morning that suggested an even better way we can harness the power of Google: be more like it.
Google’s first female engineer, Marissa Mayer, is reportedly responsible for the site’s clean, minimalist look. She said of the site, “Google has the functionality of a really complicated Swiss Army knife, but the home page is our way of approaching it closed. It’s simple, it’s elegant, you can slip it in your pocket, but it’s got the great doodad when you need it. … A lot of our competitors are like a Swiss Army knife open — and that can be intimidating and occasionally harmful.”
The best prospect research and management shops definitely feature the utility of a really complicated Swiss Army knife. From complex prospect identification tools like statistical modeling analysis to robust prospect management systems that track myriad concurrent activities, to rich, in-depth information development – prospect research departments can do a lot of really cool, really useful things.
But do we feature the elegance and simplicity of a closed Swiss Army knife or the Google search interface? Do we make it easy and effortless for our “users” to interact with us? I’m not convinced that we do so as much as we should, and that may be an opportunity for improvement.
A complaint I’ve heard from frontline fundraising staff (not necessarily at my institution) is that it can be too difficult to interact with a prospect management system – entering contact reports or updating prospect or proposal tracking information is too tricky. And that’s a big turnoff and clear deterrent from use.
Similarly, we can analyze and score prospects twelve ways to Tuesday, and the barrage of numbers runs the risk of making people just throw up their hands and say “Uncle! That’s too much for me. I’m just going to ignore all that.”
And if a researcher puts together a prospect profile that goes WAY beyond what is needed for the task at hand, we run the risk of crowding out the most important, most useful information. (Imagine opening ALL the gadgets on a Swiss Army knife and then trying to just use the scissors tool! Anybody need a band-aid?)
To some extent, most of us think about this sort of thing frequently, but I imagine by incorporating more thoughtful, elegant design with a focus on simplicity into everything we do, we make the fruits of our labors more accessible and desirable to use.